At Gardezi Mart, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help with our simple and transparent return & exchange policy.
Eligibility for Returns & Exchanges
- Products can be returned or exchanged within 7 days of delivery.
- The item must be unused, unworn, and in original condition with tags/packaging intact.
- Sale or discounted items are non-returnable & non-exchangeable (unless defective).
- Returns are only accepted for orders within Pakistan.
Process for Returns & Exchanges
- Contact our support team at 📧 gardayzimart@gmail.com within 7 days of receiving your order.
- Provide your order number and the reason for return/exchange.
- Our team will guide you on how to send the product back.
- Once received, we will inspect the item and process your request.
Refund Policy
- Refunds are issued only in case of wrong or defective products.
- Refunds will be processed via bank transfer or store credit within 7–10 working days.
- Shipping charges are non-refundable.
Exchange Policy
- Exchanges are possible for size or color issues (subject to stock availability).
- Customer will bear the shipping cost for exchanges, unless the product delivered was incorrect or defective.
Important Notes
- We recommend using a reliable courier service for sending returns.
- Products damaged due to misuse or mishandling will not be accepted.
- Always keep proof of shipment until your return/exchange is confirmed.